This page explains how SaveMore Liquidations LLC ships pallets, how long it takes, what you should do when freight arrives, and what happens when things do not go to plan. Please read it before placing an order. The freight industry has rules that are not always intuitive for first-time buyers, and the smoother delivery goes, the better for everyone.
Processing Time
Most orders are processed and prepared for shipment within 1 to 3 business days after payment clears. We do not ship on weekends or US federal holidays. Once the pallet is staged with the carrier, you will receive a shipment confirmation by email.
Transit Time
After your pallet is picked up, delivery typically takes 2 to 5 business days, depending on the destination zip code and current carrier conditions. These windows are our best estimate; actual transit can be affected by weather, regional congestion, terminal delays, and seasonal volume.
Carriers and Tracking
We work with standard LTL (less-than-truckload) freight carriers and select the carrier per shipment based on weight, dimensions, and destination. Once your shipment is in transit, we send you a tracking number so you can follow it through the carrier’s system.
Curbside Delivery
Every pallet is delivered curbside. The carrier brings the freight to the most accessible point at your delivery address. Typically the end of your driveway or directly in front of your building. The carrier is not responsible for moving the pallet beyond that point.
You are responsible for arranging any equipment or labor needed to bring the pallet inside. Pallet jack, forklift, helping hands, or all three. We recommend planning this before delivery day.
Where We Ship
Shipping is currently available within the continental United States only. We do not ship internationally and are unable to ship to Alaska, Hawaii, or US territories at this time.
Shipping Costs
Standard shipping is free on all qualifying orders within our service area. Additional charges may apply for special delivery requirements (residential surcharges, liftgate requests, redeliveries, limited-access locations, etc.) and will be communicated before they are charged.
Coordinating with the Carrier
For freight delivery, the carrier will typically reach out 24 to 48 hours before arrival to schedule a window. By phone, text, or email, depending on the carrier. Please be reachable. Customers are expected to be available within the agreed-upon window to receive the pallet.
Inspect Your Shipment on Arrival
Before signing the delivery receipt, walk around the pallet. Check for crushed corners, ripped shrink wrap that suggests tampering, leaking liquids, missing boxes, or any obvious damage. If anything looks wrong, note it on the delivery receipt before you sign.
Any damage, shortage, or discrepancy must be reported to us within 48 hours of delivery, as detailed in our Returns & Refund Policy. Issues reported after 48 hours may not be eligible for any remedy because the freight chain of custody is essentially closed at that point.
Missed Deliveries
If you are unavailable during the scheduled delivery window and the carrier has to make a second attempt, redelivery fees may apply. These fees are set by the carrier. Not by us. And must be paid before the carrier will schedule another attempt.
Damaged Shipments
If a pallet arrives damaged, document the damage with photos and video while the carrier is still present (or as close to that moment as possible), and contact us within the 48-hour window. We will work with you and the carrier on the appropriate resolution under our Returns & Refund Policy.
Multiple Shipments
Larger or multi-pallet orders may ship as separate shipments depending on inventory location and carrier capacity. You will be notified if your order is being split, with separate tracking numbers for each piece.
Address Accuracy
The shipping address you provide at checkout is the address we use. If the address is wrong, incomplete, or unreachable, additional fees may apply to correct it. Orders may also be delayed or canceled if delivery is not possible due to address issues.
