SaveMore Liquidations LLC sells liquidation pallets. Customer returns, shelf pulls, overstock, and mixed or unmanifested loads. By their nature, these goods include variability in condition, quantity, and resale value. Placing an order means you understand this and accept it. This policy covers what we will and will not refund or accept back.
30-Day Return Window
You have up to 30 calendar days from the date of delivery to request a return or refund. The 30-day window is the outer limit, not a guarantee. Eligibility for any return depends on the conditions described below.
When We Accept Returns
Returns are accepted only for clear errors or damage:
You received a pallet other than the one ordered.
The shipment arrived with significant freight damage.
There is a substantial mismatch between the product description and the goods delivered.
We do not accept returns for:
“I did not like what was in it.”
“The brand mix was not what I expected.”
“The pallet was not profitable enough.”
Any decision based on resale outcomes rather than fulfillment accuracy.
Conditions for an Accepted Return
If your situation does qualify, these conditions apply:
The pallet must be unused, intact, and in essentially the condition it arrived in. Do not break it down, sort through it, or resell individual items before the return is approved.
Keep all packaging, accessories, and ancillary materials. Missing components may reduce or void the refund.
You must have proof of purchase. Order confirmation, receipt, or both.
The issue must be reported within 48 hours of delivery. Reports submitted after 48 hours generally will not qualify, regardless of the underlying issue, because freight claims have to be filed promptly to be valid.
You must provide clear photo documentation of the pallet and the specific issue. Video taken at the moment of delivery is strongly preferred for damage claims.
Mystery Boxes and Unmanifested Pallets
Mystery boxes and fully unmanifested pallets are sold under “general category” descriptions only. Their contents are not specifically guaranteed, and they are considered limited-return items. We will still review claims for the wrong shipment or significant freight damage on these orders, but disappointment with the contents is not a basis for return.
Inspection and Decision
When an approved return reaches us, our team inspects the freight to confirm the issue and the condition. We will email you with an approval or denial, generally within a few business days of receiving the return.
Resolutions
Approved returns are resolved with one of:
a full refund to your original payment method, or
a replacement pallet matching the original order.
We choose the resolution based on the situation and inventory availability. There is no automatic right to either remedy.
Refund Timing
Approved refunds are processed within 3 to 10 business days after we complete the inspection. The funds go back to the original payment method. Depending on the payment service and your bank, it may take additional time for the credit to appear in your account.
Return Shipping Costs
If the return is due to our error. Wrong pallet, damaged shipment, major discrepancy. We cover return shipping. Otherwise, return shipping is your responsibility. Original shipping charges are not refundable in either case. For valuable returns, we recommend trackable shipping and shipping insurance to protect you in transit.
Exchanges
If you want to exchange a pallet for a different one, contact us before shipping anything back. We will walk you through the steps and tell you whether the exchange is feasible based on inventory.
Order Cancellations
An order can be canceled within 24 hours of purchase, provided we have not yet processed or shipped it. After processing or shipment begins, cancellation may no longer be possible. At that point you would be in standard return territory if anything is wrong on arrival.
Where to Send Returns
Use the return address provided by our support team when your return is approved. Do not ship items directly to manufacturers or to the address listed in our footer. Only items sent to the correct returns address will be processed.
Product-Specific Exceptions
Certain products may have additional return restrictions, which are spelled out on the product page where they apply. Where the product page conflicts with this general policy, the product page controls for that specific item.
